It still says my trip is in progress, any way to cancel this? Be sure to review the paper ticket fare chart at the station. Once you hear a single beep that means youve paid your fare and are good to go! If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Roadshow. questions, log in to your account. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Choose to stay logged in or to log out. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. See the, To add a card to your Android phone, open Google Pay and click the + sign. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Paper Tickets ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Log in to your account to add a Backup Payment method. Everything you need to know when you travel with Clipper! ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. I loaded value online, but when I tried to use my card, it wasnt there. This page includes How RTC cards work, accessible information, and using Clipper equipment. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. There is a 50 cent surcharge per trip for Blue tickets. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Funds are immediately available when added using a vending machine at BART. Im so glad that I dont have to go into the office the last two weeks. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Tag again or use another payment method. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. You can use our automated phone service 24/7 to check balances and pass expiration dates. Vista Panoramic Upgraded window seats in Vista Class. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? learn more. See the Google Pay How-To page for more details. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. A little work up front helps you save money. 2020, Metropolitan Transportation Commission. So if your primary funding source is declined, your order will be charged to your backup card. Routes available between Seattle and Victoria. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Youth/Senior Cards. TDD/TTY: 711 or 800.735.2929. Choose an Option to Begin Planning Your Trip. You can also order value at the same time. Account Management. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. We do not accept cash, checks or debit cards requiring a PIN. But if you tag off, Clipper will return the difference of $6 to your card. Clipper is a regional transit card that can be used on all transit in the Bay Area. No notice, even though they have my email? ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Comfort VIP Best of the best seats in Comfort Class! TDD/TTY: 711 or 800.735.2929. He started his journalism career as a sports editor in Iowa in 1975. However, you will need to register your card as part of the process, if you havent already done so. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Select Clipper card and follow the instructions to add a card and load value. You will need to tag your card to a card reader or ticket machine to activate it. Credit card charges are processed immediately. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Pre-Tax Transit Benefits. Key Clipper information translated to Spanish. All rights reserved. The programgives qualifying adult riders a 20% discount on BART trips. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Select "Transit card" and "Add Clipper card". Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Clipper cards pending pass? Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Can I load value on my mobile phone at a transit agency ticket office? Learn more about Clipper on your phone. At your request, we can mail you a new card with your balance restored, typically within 2 business days. No, every rider needs their own card or device (phone or watch) to pay for fares. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. News; Twitter Twitter, Opens . Our vessel also features one wheelchair accessible bathroom onboard. It depends on how you buy your pass. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Find your service: AC Transit. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. "It's overwhelmed our ability to process the applications." Discounts; Where to Use; Locations . If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. What if Im having trouble using my Clipper card at a bike share station? View vessel seating chart for San Juan Clipper. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. It currently shows I have the amount in the pending passes area but shows I have it in cash value. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Loading Value and Automatic reloading. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Contact your programs administrator for instructions on replacing a card. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Get Morning Report and other email newsletters. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. But if a customer already has value on his/her card, that value should not be removed. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. This means we couldnt process your payment for automatic reloading. 213-204-2900. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Clipper automatically checks for a valid pass. and our Please submit all travel cancellation or change requests through our Contact Us page. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Includes travel to any of our destinations with activities or hotel stay or both. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Within each class, there are upgrade sections as well. Huh? I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). We do allow walk-up day-of guests to purchase tickets if space allows. What happens if my transit benefit order will exceed the $300 cash balance limit? We will automatically send a declined payment notice to the email address in your Clipper account. We recommend arriving at least one hour before your ferrys departure. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Yes. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. You will only need a valid passport (or other valid travel document, see below) to enter Canada. For all other cards on your phone without HVD, value will be available immediately. Please visit theGovernment of Canadas websitefor more information. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. What is the best way to tag on the new Clipper card readers? Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Yes. To find the cost of a particular BART trip, use the BART Fare Calculator. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. We also offer special discounts for children and military personnel. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Choose to stay logged in or to log out. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Felonies may also prevent you from entering Canada. My card/value was blocked due to an expired credit card. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Weekly and monthly passes are not available. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Pay With Privacy Policy. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Make sure you always have a current email address on file. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . On our international route, the Victoria Clipper V also offers onboard duty-free sales. Ticket Central. What does it mean to pick up my value and why do I have to wait to do it? You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. All rights reserved. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. When I tag my card, what do the beeps and lights mean? To order a Clipper card, visit Get Card. There is a 50 cent surcharge per trip for paper tickets. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Choose to stay logged in or to log out. This page includes Using Clipper on specific agencies. You have up to 6 months to spend down your balance, so you can load the funds. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Check out our sample Victoria Clipper V gift shop menu. A single beep and a green light means you paid for your ride. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Clipper isadministered by the Metropolitan Transportation Commission. You will need to use this new email address the next time you log in to your Clipper account. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. So if your primary funding source is declined, your order will be charged to your backup card. Had to call a couple of weeks ago, and got a live person really quickly. Bicycles are stored on the outside deck subject to the elements. When does the new 31-day pass become active? 2020, Metropolitan Transportation Commission. We've made it easy with quick guides to every service on Clipper. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission.
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