Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Gateshead, England. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Visit directory. Were delighted that you want to come and work with us. Gateshead Council aims to complete the backlog by late March next year. Our housing offices are currently closed to the public. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Repairs update You can now report your non-emergency repairs. Do you want to work with us in helping to create spaces that are great to work and/or live in? Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Council tenants can also be offered evening appointments for repairs from 4:30pm. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. The report found the repair centre's ability to handle calls was deemed 'critically low'. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. What are the costs and charges at Watergate Court. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. The department is on the lookout for more callhandlers and building technicians. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. It is also possible to claim for any damage that may have been caused during repair works. Read more about the Housing Capital Investment Programme. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. 27,852 - 30,151 a year. Gateshead Council 4.0 . We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. You can also include claims for loss of earnings and care costs if necessary. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Some of these repairs need to be inspected before the repair can be done. We will tell you in advance when any work like this will happen. You have the right to appeal if you don't agree with a decision to charge you for repairs. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Always ask to see this card before letting anyone into your home. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Gateshead Now is a collection of the latest news from Gateshead Council. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Top Jobs in Gateshead, England. I have got this complaint, they monitor it and see it through to the end. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Copyright Andy T - 2021. However, our partners are continuing to deliver a series of . : 50K - 53K. There's also additional service charges from 115.85 a week, this cost is eligible . For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Call us on 0333 050 8887 to start the process or fill in the form. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. The council is responsible for most repairs to your home. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. We are Gateshead Council'sHousing Team. <> The site has been designed with residents and local groups to ensure it is easy to use. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Regent Street This covers things like outside painting, replacement windows and annual gas servicing. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. For further information please contact the Involvement Team by: Civic Centre Wednesday 2nd November 2022. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. These include re-fixing toilet seats and repairing minor leaks. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. As a tenant you are not automatically covered for any of your home contents. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. People really are our greatest asset at Gateshead Council, and we value every employee. To access this support or speak to an advisor, contact Business Gateshead today. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Time to have your say on the future of our leisure service. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. 182-184 High Street If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Please ask your Neighbourhood Housing Team for details. To register with My Housing Account, select 'my account' at the top of the Council homepage. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If so, please keep reading as youre just what were looking for! about Our Customer Scrutiny Panel needs you! Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Internal deterioration such as damage to carpet, walls etc. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. View my payslip. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. View details of your former and current tenancies including rent statements and repair. If you continue to miss appointments for repair work you may be charged. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. If so we can help you claim compensation on a NO Win, NO Fee basis. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. We will first make sure that it is our responsibility to do the repair. endobj Our employees and contractors carrying out work will show you an identity card. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Gateshead. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. :L+Ftc[Sdu|^Y^. Planned repairs usually need an inspection before work is done. I have to tell you, this week I have had four complaints that have been going on for two years. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The contractors are currently repairing seven properties a week. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Repairs & Voids. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Any resident with My Housing Account can access this service. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works.
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