inquiries@arrivia.com *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Search for the company you'd like to call. Contact our sales team Help/Support Our support team is always ready to help. The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Need to file a complaint? 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool I have written to arriva to complain about the awful service we experienced. Get started now by subscribing to DoNotPay. This way, sub-standard customer support doesn't result in you being left empty-handed. horrible experience I have to say. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. No, you don't need a printed ticket when traveling with Arriva. Horrible staff; not friendly, dont speek English and a bit arrogant. We want our family to take this trip- they need to make it right! Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. Need to contact Arriva customer service? This is a great way to save time and avoid a lot of extra and unnecessary frustration. Alwaysclose to you. Questions? Book tickets that fit your needs. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. Find out with Busbud's extensive list of Arriva fares. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, There are multiple ways to contact Arriva customer service . To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. What could we do to improve your experience travelling with Arriva? Jobs; 76. 5 passengers total in 2 cabins (3 and 2 respectively). We were directed by the staff to the misleading bus stop (old one). On our confirmations, we are booked into **** and ****. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. Doxford International Business Park Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Registered No: 347103, Arriva plc USB ports for charging. You are already subscribed to this newsletter. The Best Way to Contact Arriva Customer Service. My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. Data will not be transferred to third parties except legal obligation. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. This page is not available for these regions: Do you have a question or do you want a refund? Busbud shows you which amenities are included with your Arriva bus for each individual departure. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. Anyway, I ****** and learn so many complaints on here. Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. arrivia vacations India pvt Ltd 1 Customer Services & Support Salaries provided anonymously by Arriva employees. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. All rights reserved. press@arrivia.com If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. BBB reports on known marketplace practices. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. Its quick, easy and totally free. 302 - A wing, Eureka Tower Mind Space You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. Phone We had to take a taxi to catch our train from Split ! Dedicated customer support 24/7. Registered No: 347103 Registered Office: Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. What is arrivia? We have helped over 300,000 people with their problems. Arriva plc. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Accordingly we missed our bus (which was anyways late over an hour!). It was fine. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. Official Partner. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. Zero information on Zadar Bus station about delays or departures. Contact our support team Media Want to learn about Arrive? General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Learn more about Resolver Pro and how to claim your business. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. Relatively comfortable and clean. Scottsdale, AZ 85254 Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Registered in England. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. You can access the Arriva Live Chat service by visiting the company's Contact Uspage. Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Great busses! For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Driver charged extra for luggage. Congratulations!! Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. Arriva. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. More description about the location of the bus is needed. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. Arriva Main Customer Service Number. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. We are recognized as a global leader in business, across our industry and among our suppliers. Busbud is an authorized Arriva ticket seller. 378 reviews. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. Consumer guides, newsletters, surveys and more! Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. Not what we asked for at booking. Have you suffered a mishap or accident in one or with one of our vehicles? 2023 Resolver Consumer Online Limited. UK, Tel: +44 (0)191 520 4000 It was an awful experience. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. SR3 3XP Driver was nervous and the trip felt unsafe at some moments. Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. Simply show your ticket on your phone along with a valid photo ID to board the bus. The fact that the bus arrived on time at the beginning and end is very important to us . Other common reasons for contacting Arriva customer support include. 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Very comfortable. Im shocked that this behaviour is allowed. Bus not coming at all, allegedly because an accident on the road. Type in Skip Waiting on Hold and select the product. Users who replace their existing A-card with the Arriva loyalty card will . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! Open your web browser and sign up for DoNotPay. Customer Service Representative 2 salaries. When I purchased the ticket, instructions were given for exact location of bus stop. 912 260 418. Both drivers were polite and helpful. Lots of stops for restroom breaks. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Simple! Help us to personalise your experience on Arriva Bus by setting your default location. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Phone: (602) 749-2100 Theres no jargon in our rights guides. Find your contact For corporate enquiries, we can be contacted via the details below. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. all our trip plan was messed. You can use DoNotPay to quickly get in touch with customer service teams from. Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. Upload je cv. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is First, we had been booked into the wrong cabins. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! BBB Business Profiles may not be reproduced for sales or promotional purposes. It's quick, easy and totally free. For corporate enquiries, we can be contacted via the details below. Inloggen. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. Well guide you through the process. There was a special going on so only 50% of the normal deposit was required per room. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. Inloggen. BBB Business Profiles generally cover a three-year reporting period. . Avoid paying for tickets using the app. Dedicated customer support 24/7. I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. Seats recline a lot which is great for sleeping. You will receive your e-ticket by email when booking on Busbud. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. The bus was cancelled. Admiral Way To make a complaint, please contact our Customer Services team by clicking here . No, Arriva buses usually don't have a toilet on board. Most computers will open PDF documents automatically, but you may need to download Adobe Reader. we had to run everywhere and nearly missed the fly. Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. Weve helped millions of people find a resolution. Welcome to Arriva UK Bus. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. Arriva - never again, We missed our Ferry because the bus was late! Did this answer your question? We're happy to help. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. Ind. Date of experience . Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. Photos; 20. Based in Sunderland, England, Arriva is a major transportation provider in the UK. Bus was not on time either on departure. General inquiries The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. Vacatures zoeken. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. Wat. E-mail: enquiries@arriva.co.uk. This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. You can also bring a good book to pass the time during your trip. Busbud provides you with Arriva phone number so you can easily reach out to them. Add my review rating of "1" to the other 48 (of 51). Arriva salary trends based on salaries posted anonymously by Arriva employees. Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). Wondering how much are the cheapest Arriva bus ticket? By law, you have the right to request a refund for delayed or cancelled trips. You can compare prices, amenities and times by searching for a route. This business offers travel products and services. To make a complaint, please contact our Customer Services team by clicking here. Toll-Free (888) 320-4234 Resolver is a totally free service that you can use to complain effectively. BBB is here to help. Werkgevers / Plaats vacature. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Purchasing tickets in advance was the most reasonable price available. You can be certain that youre talking to the right person at the right time. Get started now and lets get this sorted. Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. Resolver can help you send your complaints to Arriva Bus. DoNotPay can help you bypass the phone queues of more than 10,000 businesses. View our cookie policy here. thx god airport crew was able to help us. Bad Customer Service. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Salary estimated from 10 employees, users, and past and present job . If you are calling from Belgium, the number is 0800 79961. DoNotPay is the perfect tool for solving problems and getting things done. Just raise a case and leave feedback after. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Overall a great experience to get around. Locate me. 3.3 out of 5 stars. So I called customer service on next business day of 10/31/22. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Arriva Bus Help Portal What is your complaints procedure? Need to get in touch with us? With DoNotPay, you never have to spend hours waiting in a phone queue again. Customer Reviews are not used in the calculation of BBB Rating. Comfortable bus. Driver forced us to pay for travelling with luggage even though ticket says this is included. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. This information was not present when booking the ticket. 0344 800 44 11. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Can I make a complaint on behalf of someone else? The driver was excellent . You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. I paid $600 per cabin on credit card. There are no meals or snacks offered on Arriva buses. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. All product, news and changes in the site will be showed for your region. Resolver is free. Snapshot; Why Join Us; 378. Sunderland Bus was crowded. Average salaries for Arriva Customer Service Representative: $34,416. London. Begin van hoofdcontent. The journey also took 45 minutes longer than expected. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. Instead, theyre full of the info you need to get things sorted. Bedrijfsreviews. Busbud is an authorized Arriva ticket seller. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. Datum geplaatst. 320 vacatures voor Customer Service in 8251 Dronten op Indeed.com. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Contact Us. Doorgaan naar hoofdinhoud. No worries, you can use your time on the bus to catch up on some much needed sleep! We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. This is a multi-location business. No, there aren't any power outlets or USB plugs on Arriva. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. Most UK consumers are already frustrated by the time they start reaching out to customer support teams. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Media inquiries Follow. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. The bud arrived on time and was on schedule throughout the journey. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. The legitimacy of the processing of your data is your consent granted by marking the corresponding box. This business is in an industry that may require professional licensing, bonding or registration. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Corporate Headquarters 15147 N Scottsdale Rd Ste 210 What salary does a Customer Services & Support earn in your area? Our travel privileges booking platform allows you to generate new revenue to support your business goals. Waar. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. Registered in England. Horrific service. There are multiple ways to contact Arriva customer service. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question Location. Arrivia is the largest stand-alone travel loyalty provider in the world.
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